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FAQ

1. Do you sell wholesale?

We do not have wholesale pricing, sorry! But we do offer free shipping on all larger orders (over $200).




2. I am really close by! Can I come check you guys out?

Unfortunately our store is online-only at this time. 

(Our prices would have to be a lot higher if we had to maintain a brick-and-mortar store and sales personnel).

However you can always order a sample of any fabric you are interested in.

Samples are $1.50 each. We will ship the samples in a regular envelope for free.

Only 10 samples can fit in an envelope.




3. I just made an order! When will I receive it?

We will package and ship your order within 2 business days. 

After that - it depends on the distance and how fast Canada Post can get it there.

Customers in Ontario and Quebec will receive it within a day or two.

Customers in BC - could be up to a week.




4. My cart is over $200, why am I not getting the free shipping?

Your cart sub-total needs to be $200, meaning 200 dollars worth of fabric, not including taxes or shipping charges.

Look for the line that says "Sub-total".




5. Is the linen in European collection really from Europe?

Linen in our European collection is woven in Eastern Europe, and is OEKO-TEX 100 certified.

We ship/import it in bulk directly from the Eastern-European manufacturer.




6. Do you ship to US and other countries?

We do ship to US, and you will see all shipping options available to you during checkout process.

We do not ship to any other countries (because shipping will cost you a lot more than the fabric).




7. I run a business and I would like ALL of your samples. Don't make me pick them out one at a time.

You can get a full set here:

https://www.purelinenenvy.ca/Specialty_Linen/All_Samples




8. I am looking to make something really specific, and wondering if your linen will do.

We encourage you to get a sample first. Better safe than sorry!




9. I just got your fabric! Do I wash it first?

Yes definitely wash it first. And preferably dry in the dryer the same way you plan

to treat your garments after they are finished.

We just use the regular cycle here, for washing and drying.

The first wash and dry always shrinks the fabric a little bit,

and you don’t want that shrinking to happen after your garment is finished!




10. The samples I received were nice and soft, but when the actual fabric arrived, it felt stiff.

We pre-wash our samples to show what the end result would be like.

Each sample has a note on it, indicating it was washed.

But the fabric we sell is not pre-washed. (We'd be washing it for months!)

We wash the samples as follows: regular cycle, warm water, and then dried in the dryer.

We find that it is the dryer that makes all the difference.

Linen comes out of the dryer nice and soft, but linen that was hang-dried is usually a bit stiff.




11. I hate computers and I don't know what all these buttons do. How do I order offline?

You can always write down your order and send a check in the mail.

Just keep in mind, some fabrics might become unavailable in the meantime.

Make your check payable to: 8160384 Canada Inc.

Mail it to:

Pure Linen Envy

18 Niece Rd

Lowbanks, Ontario

N0A 1K0



12. Can I change/add to my order after I submitted it?
You can email us at contact@purelinenenvy.ca and we will try our best to help.
But it is not uncommon for us to cut and ship orders on the same day as they are received.
If your fabric is already cut, packaged, and prepared for shipping - we won't be able to make changes.



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